Support
Support
In order to use the product safely, Thinky is enhancing its support system.
Rewriting industry rules
We have rewritten one industry rule after another in various industrial fields by offering planetary centrifugal mixers up until today. To cite an example, we have made it possible to mix ointments, which has been the most difficult task at dispensing pharmacies, in just 30 seconds. We have succeeded in mixing together a great many materials that have previously been considered unmixable. We will continue to address the challenge of accomplishing what various industries say cannot be done.
The world’s No. 1 mixer manufacturing and engineering company
I am pleased to announce that our planetary centrifugal mixers have earned global acclaim as the only mixers that can simultaneously mix and deaerate. There is still a lot of work for us to do that goes beyond mixers in such areas as solution engineering of mixing process, and in the technological development of mixing cutting-edge materials.
Seiji Ishii, President
before purchase
Before purchase
According to customer’s application, we will review the usage conditions through a free demonstration, select models and respond to your needs. Please feel free to contact us.
If you wish to lend a demonstration machine, shipping fee and insurance fee will be borne by the customer. Because correspondence varies depending on model and country / region, please be careful.
at introduction
Along with delivery and installation of machinery, we will confirm that it operates reliably, we will tell about handling recipe adjustment, operation method and simple maintenance suitable for the material to be used.
after starting use
Please do not hesitate to talk about the issues that we did not expect before purchasing. We will respond appropriately, such as reexamination of conditions accompanying material change, change of containers / adapters, periodic maintenance, relocation, repair etc
For service and support, correspondence varies depending on the country and region. Please contact the contact point in your area. Also, if maintenance and repair are required outside of the country you purchased, it will be handled in the country you purchased in principle.